FAQ - ILLINOIS
What is telehealth?
Telehealth is the use of digital information and communication technologies, such as computers and mobile devices, to access health care services remotely and manage your health care. In simpler terms, in a tele-health visit, you can see and talk to your doctor from the comfort and safety of your own home using your smartphone, computer or tablet. ARCannabis Clinic is the leader in telehealth for medical cannabis certifications.
Can I book a same day appointment via telehealth?
Yes. ARCannabis Clinic has doctors available 5 days a week and soon to be 7 days a week! Most time slots are available, and you can usually be seen and have your medical card approval within minutes.
What are the steps to get a telehealth visit?
There are four yellow buttons at the top of every page at www.arcannabisclinic.com. These four buttons say Step 1, 2, 3, and 4. If you follow these 4 steps you will have completed everything you need in order to have a successful consultation with our doctors.
I booked the telehealth appointment, now what?
After booking the appointment, please proceed to step 2, which is signing your consent forms. For marijuana card appointments, fill out the main consent form. For PTSD appointments, fill out the PTSD consent form. If you plan to do both appointments, fill out both forms. Step 3 is the payment, and Step 4 is requesting or uploading records. Follow the yellow links at the top of the page on our website and you will know what to do every step of the way.
Why does ARCannabis Clinic require records?
ARCC engages in 100% white-hat practices and we understand how important it is for patients get not only get legal, but to stay legal. There is no "corner-cutting" going on at ARCC. We require outside records because that is what the law says needs to be done. Unlike other places who do not require records and will "make a new diagnosis" for you and signs your certification, ARCC does not do that. These cut-rate providers will have to face the State Medical Board and other state authorities and will need to explain themselves and thus risking the status of your card. It is not legal, nor ethical, for a physician to blindly certify or "rubber-stamp" a diagnosis for the purpose of certifying a patient for medical marijuana. ARCC requires medical records to be collected prior to releasing a signed certification. However, you can still have a consultation with our doctors before having your records in hand -- we will get the records after your visit.
How long will tele-health visits be allowed to get a marijuana certification?
There is no definite end-date for tele-health visits due to the uncertainty of the covid-19 crisis. As long as tele-health remains allowed by the State of Illinois, we will offer it to our patients for both safety and convenience.
What technology do I need in order to have a tele-health visit?
All you need is a Smartphone/PC/or tablet and access to e-mail. We have multiple ways to reach out to you and multiple software platforms to make it all work. Don't worry if you're not tech-savvy, we have a dedicated support staff who can help you from start to finish and the tele-health visits are less than 15 minutes in duration. There's no waiting rooms, no waiting on the doctor. The doctor will contact you at the appointed time while you wait in the comfort of your home or wherever you want to be. That's called service!
What is a medical diagnosis consult?
Arcannabis Clinic offers a primary care medical diagnosis consult for patients who have not seen a doctor in a long time but have a qualifying condition. Our doctors will address your qualifying condition on this visit and will update the card certifying physician on your situation.
Do I have to have my records first before visiting with the doctor?
Unlike other clinics, we do not have to have your records before speaking to our doctor. Our doctor will speak to you about your medical and surgical history and figure out which medical records he needs to get you certified. After the visit, our dedicated support staff will request for the records on your behalf from your doctors/hospitals. We take care of everything from start to finish, making visits with ARCannabis Clinic worry-free and stress-free.
Why do I need a medical card in Illinois?
The biggest reason to get a medical card in Illinois is to help guarantee access to good medicine. Dispensaries in Illinois are required by law to provide access to medical marijuana patients first, before recreational patients. As a result, many dispensaries have stopped selling to recreational users altogether and have gone medical-only. Furthermore, the taxes on adult-use or recreational users is sky-high. Some high THC-containing medicines are taxed UP TO 41%. Medical marijuana patients are only charged 1% tax. The savings you will get as a medical patient can definitely add up after only a few trips to the dispensary.
Does ARCannabis Clinic offer Tele-health or virtual visits with the doctors?
Yes! ARCannabis Clinic is the leading provider of tele-health medical marijuana certifications in the state of Illinois and multiple other states. We have expertise in providing high-quality, focused, and safe care using phone, desktop computer, or tablet so that you don't need to come into our walk-in clinics to be seen. We offer tele-health virtual visits an industry-leading 7 days a week for a full 8 hours a day so there is always a time slot for you to get your quick medical card approval. This is our full-time passion, our mission, and we take our job seriously.
What are the qualifying conditions in Illinois to get a medical marijuana card?
Do I have to be an Illinois resident to participate in the medical marijuana program?
Yes. You must show proof of IL residence. An unexpired Illinois Driver's License plus one additional proof of residency is required. For additional details regarding application requirements, please follow this link for a downloadable application to view full application requirements:
How long does it take to get the medical marijuana card in Illinois?
Getting a medical marijuana card in Illinois is easier than most states. Under the right conditions, you could have temporary access to dispensaries the day after your appointment with ARCannabis Clinic. Your physical card will come in the mail in 4-6 weeks. Speak to ARCannabis Clinic to help you get the fastest access to medical marijuana in the state of Illinois.
How long does it take to get records?
That depends on your doctor. Some doctor's offices will respond quickly to records requests, some throw it in a big stack and do them once a month. We have received records in as little as 1 day and sometimes we get records after 1 month or longer. ARCC will fax over a records request to your doctor's office but it usually helps if the patient calls the doctor's office to follow-up to make sure records were sent. Ultimately, it is the patient's responsibility to provide adequate medical records to prove the qualifying condition but we will do what we can to help. If you're having trouble getting records or do not want to wait, you can always see if you can qualify for a PTSD diagnosis from an ARCC doctor--which allows for same day service without waiting for outside records.
Is ARCannabis Clinic a real medical clinic?
Yes. Unlike many others, we are NOT a middleman service or an appointment broker. We have a team of Illinois-licensed physicians and providers who take direct appointments 5 days a week with plans to be open 7 days a week in Illinois. We are NOT a family practice that has medical marijuana certifications as an add-on to an existing practice. Medical marijuana certifications is our specialty and you can see the difference in service level and speed if you use us.
What makes ARCannabis Clinic different from the competition?
Do I lose my guns if I get a marijuana card?
This is a common misconception and the short answer is NO. You do not lose your guns by having an Illinois Medical Marijuana Card. Medical marijuana laws have been in place for decades around the United States and there has been no recorded instance where a medical marijuana patient was forced to give up the guns they already own.
Do I need a marijuana card first before going to the dispensary?
Yes if you are going to a medical only dispensary. Most of the dispensaries require a valid medical marijuana card before even being allowed to step foot inside the dispensary. We have seen several reports of some rude (armed) security "bouncing" people out of the dispensary who don't have a card so we don't recommend patients to go sight-seeing without having a card first. Call 888-454-2111 to book an appointment to get the process started on getting a medical cannabis card (medical card).
Does ARCannabis Clinic protect my privacy?
Privacy and security is of the utmost importance at ARCannabis Clinic. We do not share or sell your information online or to any third party. Any personal demographic information you submit to us via our website is via secure https: using industry-standard encryption technology and FULLY HIPAA COMPLIANT. Furthermore, if you pay via credit card, your billing statement will show a charge to HD Clinics, LTD. There will not be any mention of ARCannabis Clinic or marijuana on your statement.
Does my employer have to know about me getting a marijuana card?
ARCannabis Clinic does not contact your employer or your job about your medical information. Patients are responsible for abiding by the policies set forth by their employer as to whether they are allowed to use medical marijuana.
Does my doctor have to know about me getting a marijuana card?
ARCannabis Clinic is a certification-only clinic. We are not a primary care clinic for our patients. We understand that many patients want a discreet consultation with a marijuana doctor and prefer to see a marijuana specialist for their cannabis care so we take every measure to protect your privacy. ARCannabis Clinic complies with the HIPAA which is federal law. We do not contact your doctor unless you ask us to or it is absolutely medically necessary--but if we do we will always ask for your approval first.
What areas of Illinois do you service?
ARCannabis Clinic serves the entire state of Illinois! You may have seen our billboards scattered around the state of Illinois and we will have more clinic locations in the state coming soon. Simply call us at 888-454-2111 to set up your telehealth medical marijuana consultation for your Illinois medical marijuana card.
I booked an appointment online, now what?
If you booked an appointment online you will be receiving a phone call from one of our friendly patient support representatives in order to help answer any questions you may have and to confirm your appointment. Since ARCannabis Clinic does not require a deposit in order to book an appointment, we sometimes get appointments made from people who are not serious about getting a marijuana card and who no-show for their appointment. Please keep this in mind and be sure that you are able to speak to one of our representatives at least once after making your appointment. If we are unable to reach you by phone repeatedly, you may lose your time-slot to someone else who does confirm their appointment with us.
What do I need to bring to my appointment?
How recent do my medical records have to be?
Our doctors prefer recent medical records, the more recent the better. Illinois law states that certifying physicians must review records from the last 12 months for your qualifying condition. If you have records from several years ago, contact us and let one of our in-house documentation specialists give you tips and advice on your specific situation.
What if my regular doctor will not release my records to me?
If your doctor is not cooperating with providing your medical records to you, don't worry, we are here to help. By law, they must provide your medical records to you upon your request, but we understands sometimes doctor's offices can drag their feet, put you on the back burner, or even charge you a records fee. We can request those medical records on your behalf. Records requests usually go smoother when another medical clinic requests them, and we have a good relationship with doctors across the state. Chances are, your doctor is already referring patients to us. Just give us a call at 888-454-2111 and let us handle it.
I don't have my medical records yet, can I still make an appointment?
Yes! Unlike other clinics that refuse to see you without records, our doctors will still see you without records in hand. Just come in to be seen, and our doctors will tell you which records they need and which records they do not need. We will work to get the records for you after your visit, free of charge.
Do you have a cancellation or no-show policy?
If you do not show for a scheduled appointment, then you will be charged a no-show fee as indicated in the terms and conditions on our consent form. If you need to cancel your appointment, you must cancel at least 48 hours prior to your appointment or you will be assessed a cancellation fee. Please give us a call and let us know what's keeping you from making it to your appointment and we will see what we can do to get you the help you need.
After my appointment, can you help me apply to the state?
Absolutely! You will get detailed instructions on how to apply to the Illinois Department of Public Health for your medical marijuana card. When we release your marijuana certification, the forms will be filled out by us as much as we legally can for you to apply online to the IDPH. If you need further assistance, just call us at 888-454-2111. We are here to help.
What is the marijuana certification consultation fee?
What is the PTSD consultation fee?
The consultation fee for a PTSD evaluation is $99 and this is fully refundable to you if you do not qualify for a PTSD diagnosis.
Do you take my insurance?
What payment methods do you accept?
We accept only cash, debit cards, and major credit cards. Apple Pay is also accepted. We are the ONLY cannabis clinic in Illinois to offer an in-house payment plan--You can still see our physician and get certified and then take up to 30 days to pay your certification fee. Please call 888-454-2111 for more information about our flexible payment plan.
Can I make a payment online?
YES! We have a new online bill pay portal to pay for your visit anytime, 24 hours a day, 7 days a week. Please visit https://www.arcannabisclinic.com/pay to make your payment. All major credit cards accepted. Please note, your credit card bill will show up as "HD Clinics, LTD"
How is my credit card charged?
Charges made to your credit card are made by our company legal name, NOT ARCannabis Clinic. There will be no mention of "cannabis" or "marijuana" on your credit card statement. We strive to respect your privacy and want to assure you that your privacy is important to us.
What kinds of discounts do you offer?
ARCannabis Clinic offers discounts to our military veterans, fire, police, and ems. We thank you for your service! We offer discounts for renewal patients even if you used some other clinic last year.
Do you offer group discounts?
Yes! Conditions do apply, so please call 888-454-2111 in order to arrange for a group discount. Group discounts are awarded on a case-by-case basis by our manager on duty so please call ahead to make the arrangements, especially for groups larger than 2 or 3. No group discount will be given without prior authorization.
Do you offer a payment plan?
YES! ARCannabis Clinic is the ONLY cannabis certification clinic in the state of Illinois to offer our valued patients an in-house payment plan. You can get certified for as little as $50 down and take up to 30 days to pay off your remaining balance. Call us at 888-454-2111 to inquire more about our flexible payment plan and to set up a no-risk appointment to see our friendly doctors. Please note, the payment plan is NOT available for PTSD Diagnosis appointments (where you need to get the PTSD Diagnosis from our doctor).
What is PTSD?
Is PTSD a qualifying condition to get a marijuana card?
Yes. PTSD is recognized as a qualifying condition for a medical marijuana card in every state with a medical marijuana card program, including Illinois. ARCC doctors can diagnose you with PTSD, if you qualify, same day so you can get your medical marijuana card FAST.
What are the steps to get a PTSD Diagnosis consultation?
There are four yellow buttons at the top of every page at www.arcannabisclinic.com. These four buttons say Step 1, 2, 3, and 4. If you follow the first 3 steps you will have completed everything you need in order to have a successful PTSD consultation with our doctors. Step 4 is optional and not required for the PTSD diagnosis service.
How do I know if I have been already diagnosed with PTSD?
Usually your mental health professional or PCP will tell you if you are being diagnosed with PTSD or post-traumatic stress disorder. If you have not heard those words being used during your visits, you probably have not been officially diagnosed with PTSD. No worries, ARCC physicians can help you get diagnosed with PTSD if you qualify, and they can do it online at your convenience.
Do I have to go into the office to get a PTSD diagnosis?
No. All PTSD consultations are done via tele-health visit. ARCC has streamlined the process so that it can all be done from the comfort of your phone or from anywhere.
How can ARCC help me get diagnosed with PTSD?
ARCannabis Clinic has several physicians (MD) on staff who are available for a quick consultation to determine whether you meet criteria for PTSD. If you meet criteria based on the DSM-5 (Diagnostic and Statistical Manual of Mental Disorders), you will be diagnosed with PTSD and then you will qualify for a medical marijuana card in Illinois. ARCC doctors can diagnose you for PTSD same day (if you qualify), and together with your physician certification you can proceed directly to activate your medical marijuana card online to get access to dispensaries.
What if I don't qualify for PTSD after speaking to an ARCC physician?
If you don't qualify for a PTSD diagnosis, you will be refunded for your PTSD evaluation fee in full.
What is the DSM - 5 and why is it important?
Is there a payment plan for the PTSD consultation?
No. PTSD Diagnosis consultations must be paid in full before the doctor will speak to you.
I have PTSD but it was diagnosed a long time ago, can you help?
If you were diagnosed with PTSD and several years have passed without seeking treatment or followup of your PTSD, you probably need to have it re-diagnosed. You may contact your existing mental health provider to schedule a follow-up or you may consult with an ARCC physician who will be happy to discuss your situation. If you meet criteria for PTSD, you will be re-diagnosed for PTSD by an ARCC physician and will be eligible to get a medical marijuana card. ARCannabisClinic offers a same-day diagnosis service for our patients.
What if I have PTSD but don't want to wait for records to come in?
We have several patients who have a PTSD diagnosis, but do not want to wait for records to come in from their existing mental health providers. We are happy to re-diagnose you for PTSD to expedite your card application process. Having an ARCannabisClinic physician diagnose you for PTSD is the fastest way to get a medical marijuana card, short of already having records in hand and uploading to us. Since it takes time for a doctor's office to respond to a medical records request (sometimes several weeks), some patients would rather just get re-diagnosed by an ARCC physician so they can expedite the process to get their medical marijuana card. As always, ARCC is happy to help.