FAQ - ARKANSAS

Payment

Do you take my insurance?


Unfortunately medical marijuana/cannabis is still federally illegal, therefore no insurance company has elected to cover cannabis-related treatments or related office visits. We currently accept cash, debit cards, major credit cards. We do not accept personal checks.




What is the marijuana certification consultation fee?


The certification fee for a medical card is $250 for a typical 12 month certification. We are the only cannabis clinic in Arkansas to offer a 100% risk-free consultation so if our cannabis doctor cannot certify you, then you will be refunded in full. Please be careful of cut-rate providers out there offering an unrealistic low price. Most of these outfits are middle-men brokers or they are data-mining websites that sell your information. Arkansas Cannabis Clinic is a legitimate medical clinic registered with the Arkansas State Medical Board and we have multiple physical brick-and-mortar clinic locations all around the state. No one has more locations than we do and more available time slots. If you want peace of mind, trust in the State-wide Leader in Arkansas Medical Marijuana Certifications --Arkansas Cannabis Clinic. 24/7 support ticket available or book an appointment online




What payment methods do you accept?


We accept only cash, debit cards, and major credit cards. Apple Pay is also accepted. We are the ONLY cannabis clinic in Arkansas to offer an in-house payment plan--You can still see our physician and get certified and then take up to 30 days to pay your certification fee. Please call 888-454-2111 for more information about our flexible payment plan.




How is my credit card charged?


Charges made to your credit card are made by our company legal name, NOT AR Cannabis Clinic. There will be no mention of "cannabis" or "marijuana" on your credit card statement. We strive to respect your privacy and want to assure you that your privacy is important to us.




Can I pay partly in cash and partly with card?


YES! We will take payment either way you can give it! (No coins please)




Can I make a payment online?


YES! We have a new online bill pay portal to pay for your visit anytime, 24 hours a day, 7 days a week. Please visit https://www.arcannabisclinic.com/pay to make your payment. All major credit cards accepted. Please note, your credit card bill will show up as "HD Clinics, LTD"




What is the PTSD consultation fee?


The consultation fee for a PTSD evaluation is $99 and this is fully refundable to you if you do not qualify for a PTSD diagnosis. You will speak to a second ARCC physician who can determine if you meet criteria for PTSD.




Does my certification appointment payment apply towards the PTSD consultation?


No. The consultation fee for marijuana certification consultation is separate from the PTSD consultation fee. You will be speaking to two different ARCC physicians so there are two separate fees.





Appointment

Do you offer weekend appointments?


YES! Getting a marijuana card with Arkansas Cannabis Clinic is easy, fast, AND convenient! We are proud to offer the MOST appointment times in the industry and now offer telemedicine appointments 7 days a week via smartphone/pc/tablet. We offer in-person walk-in appointments at most of our clinics and also offer Saturday appointments at select locations. We listen to our patients' needs, and do our best to accomodate them, that's the AR Cannabis Clinic difference!




Do you have a cancellation or no-show policy?


If you do not show for a scheduled appointment, then you will be charged a no-show fee as indicated in the terms and conditions on our consent form. If you need to cancel your appointment, you must cancel at least 48 hours prior to your appointment or you will be assessed a cancellation fee. Please give us a call and let us know what's keeping you from making it to your appointment and we will see what we can do to get you the help you need.




Are follow-up appointments required?


At AR Cannabis Clinic, we do not require follow-up appointments but they are encouraged. Other cannabis clinics just want to sign your form and not see you for a year. At AR Cannabis Clinic, we want to be invested in our patient's well-being and progress. We want to be able to chart that progess and help our patients choose the right decision for their own healthcare. We want our patients to know that we "have their back" throughout this journey, and that we are here to help.




I don't have my medical records yet, can I still make an appointment?


YES! You have 30 days to provide your medical records after your appointment, so there is time to get that part done after being seen. Our doctor can tell you which records are needed to get you approved, then you can work on getting those records. You can also try our risk-free diagnosis services as well to get an expedited approval.




How recent do my medical records have to be?


It depends. Our doctors prefer recent medical records, the more recent the better. If you have records from several years ago, contact us and let one of our in-house documentation specialists give you tips and advice on your specific situation.




I booked an appointment online, now what?


If you booked an appointment online you will be receiving a phone call from one of our friendly patient support representatives in order to help answer any questions you may have and to confirm your appointment. Since ARCannabis Clinic does not require a deposit in order to book an appointment, we sometimes get appointments made from people who are not serious about getting a marijuana card and who no-show for their appointment. Please keep this in mind and be sure that you are able to speak to one of our representatives at least once after making your appointment. If we are unable to reach you by phone repeatedly, you may lose your time-slot to someone else who does confirm their appointment with us.




Where is the North Little Rock (McCain Blvd) clinic located?


Our North Little Rock clinic is located on the second floor of the McCain Crossing Shopping Center above Sprint. To get to the second floor, you must enter from the rear of the building and take the elevator or stairs. We are at the end of the hallway, just follow the signs. If you need more detailed directions, please give us a call at 888-454-2111.




Where is the Little Rock (Bowman Rd) clinic located?


Our Little Rock clinic is located in West Little Rock on 1121 S. Bowman Rd directly across from Lowe's. We are in the Creekwood Plaza Shopping Center. We are in the same building as Subway. If you need more detailed directions or get lost, please call us at 888-454-2111.




I'm running late for my appointment, do I have to reschedule?


Not necessarily. It depends on how late you are and how busy the clinic is at that particular time. If you are running late, don't hesitate to call our friendly patient support specialists at 888-454-2111 and explain your situation. You are not "in trouble" so don't worry. Just let us know how late you are going to be and we will do our best to work with you. There's no "late fee" or penalty.




After my appointment, can you help me apply to the state?


Absolutely! During your appointment day, you will get detailed instructions on how to apply to the Arkansas Department of Health for your medical marijuana card. If you need further assistance, just call us at 888-454-2111. We are here to help.




What if my regular doctor will not release my records to me?


If your doctor is not cooperating with providing your medical records to you, don't worry. The law requires they must provide your medical records to you upon your request. If you'd rather try one of our diagnosis services, that may be the better, easier option.




Where is the Bentonville (Walton and 14th Street) clinic located?


Our Bentonville clinic is located at 201 SW 14th Street, Suite 103. We are located next door to the Cox Store and behind Starbucks where Walton Blvd intersects with 14th Street. Our clinic is located in the former space occupied by Arbor Vitae Chiropractic. If you need additional help finding us, Google Maps will take you to our front door or you may call us at 888-454-2111 for more assistance.




Where is the Hot Springs (Central Avenue) clinic located?


Our Hot Springs Clinic is located at 1500 Central Avenue, Suite F, Hot Springs, Arkansas. We are located less than 1 mile North from Oaklawn Race Track and Casino on Central Avenue in the heart of Hot Springs. We are only within a few miles of Green Springs Dispensary and Doctor's Orders Rx. If you need help finding us, Google Maps will take you directly to our front door, and you can also call at 888-454-2111.




I'm disabled and have a caregiver, do you certify caregivers?


No. Ony the patient gets certified with AR Cannabis Clinic but if you are a physically disabled patient who will have a caregiver buy your medicine for you, the caregiver needs to apply directly to the Arkansas Department of Health to get a caregiver card. However, if the caregiver is also a patient and will buy medicine for themselves, we will be happy to see the caregiver as a patient.




Does AR Cannabis Clinic have an inclement weather policy?


Yes. When deemed necessary by senior management, AR Cannabis Clinic reserves the right to cancel and/or delay the clinic opening until weather conditions allow safe access to the clinics for our patients and staff. AR Cannabis Clinic understands that many of our patients travel far and wide to visit one of our clinics and we do not want to put our patients' wellbeing in jeopardy by being open during inclement weather. We consult with local news and idrivearkansas.com in order to determine road conditions. We want to serve our patients, but only when it is safe to do so.




Where is the Fort Smith (Rogers Avenue) clinic located?


Our Fort Smith clinic is located at 7612 Rogers Avenue immediately in front of Sam's Club and beside the Baptist Health Urgent Care. Our parking lot is connected to the Sam's Club parking lot so getting to us after shopping is easy and convenient. We are in the heart of the main retail corridor of Fort Smith, next to the popular eateries and shopping destinations. To contact our clinic, call us at 888-454-2111.




Where is the Jonesboro (Stadium Blvd/Red Wolf) clinic located?


Our Jonesboro clinic is located at 1319 Red Wolf Blvd (formerly named Stadium Blvd) next to Popeye's and Car-Mart. Our clinic is located just minutes from NEA Full Spectrum dispensary and we have a big beautiful sign on the building which is the biggest front facade in Jonesboro. If you have driven down Red Wolf Blvd at night, you can't miss our sign!




What if I miss the doctor's phone call?


If you happen to miss the doctor's phone call, don't worry. The doctor will circle back and call you again usually after 10 or 15 minutes. Our doctors will leave you a voice mail, when possible, for you to call us back at 888-454-2111 so you can let our staff know you are ready for a call. Please do not call back to the doctor's phone number. Our doctors do not answer incoming calls, especially when they are in-session with another patient. Calling the doctor back can interrupt the session with another patient. Please be courteous to other patients and the doctor's time by patiently waiting for the doctor's follow-up phone calls.





General

When do the dispensaries open?


There are now several dispensaries in Arkansas that have opened for business. The open dispensaries will have a link on our "Dispensary Reviews" page located on our website. As more information becomes available, we will post the information to our news feed and blog page. Please keep in mind, that in order to go into a dispensary, you MUST already have your Arkansas medical card (also called marijuana card, mmj card, cannabis card) or you will not be allowed entry into the dispensary. You can easily book an appointment to see our marijuana doctor RISK-FREE by booking an appointment online or by calling 888-454-2111




Where are the dispensaries going to be?


We have a map posted on our news feed that shows the locations of the 32 licensed dispensaries that will open in Arkansas. Please note a few of the locations may have changed since that map was published. As we get more information, we will post it to our news feed and blog page. You can see the latest map here: https://www.arcannabisclinic.com/post/medical-marijuana-buy-sites-32-total-in-arkansas




Does AR Cannabis Clinic protect my privacy?


Privacy and security is of the utmost importance at AR Cannabis Clinic. We do not share or sell your information online or to any third party. Any personal demographic information you submit to us via our website is via secure https: using industry-standard encryption technology and FULLY HIPPA COMPLIANT. Furthermore, if you pay via credit card, your billing statement will show a charge to HD Clinics, LTD. There will not be any mention of AR Cannabis Clinic or marijuana on your statement.




Does my employer have to know about me getting a marijuana card?


AR Cannabis Clinic does not contact your employer or your job about your medical information. Patients are responsible for abiding by the policies set forth by their employer as to whether they are allowed to use medical marijuana.




Does my doctor have to know about me getting a marijuana card?


AR Cannabis Clinic is a certification-only clinic. We are not a primary care clinic for our patients. We understand that many patients want a discreet consultation with a marijuana doctor and prefer to see a marijuana specialist for their cannabis care so we take every measure to protect your privacy. AR Cannabis Clinic complies with the HIPPA which is federal law. We do not contact your doctor unless you ask us to or it is absolutely medically necessary--but if we do we will always ask for your approval first.




What areas of Arkansas do you service?


Arkansas Cannabis Clinic serves the entire state! We are the largest tele-health provider for medical cannabis cards in the state, and are seeing patients 7 days a week from anywhere in Arkansas. We are also happy to see you in clinic as well. We can accomodate patients who have a long drive to get to one of our clinics. We are the only company with multiple clinics located throughout Arkansas and we plan to have an AR Cannabis Clinic within one hour of all residents of our great state! We can book the date and time that works best for your schedule and work around your other doctors appointments so that you can see us while you are already in town. Let us know how we can help make your visit to our clinic more convenient. We are also actively looking for areas to expand so check back often, our next clinic may be in your town!




What makes Arkansas Cannabis Clinic different from the competition?


At Arkansas Cannabis Clinic, we believe in professionalism, service, and compliance above all else. Unlike our competitors, we are not some fly-by-night operation where a doctor is seeing you in a hotel conference room and you never see or hear from him or her again. There are lots of websites out there promising lots of things but most do not even have an actual physical clinic in Arkansas. Your reputation, livelihood, and personal health information is too important to entrust to just anyone. When you get a marijuana card (also known as a medical card, cannabis card, mmj card) that was certified at Arkansas Cannabis Clinic, you can do so knowing that you went to the largest, most trusted medical marijuana certification clinic in the state of Arkansas that has served more qualified patients than anyone else in the business. We have thousands of Google-Verified 5-Star Reviews from satisfied patients and you can read what they're saying about us at https://www.arcannabisclinic.com/testimonials Also, we are the only clinic in the state with a risk-free guarantee: If our doctor does not provide you with a signed certification letter, the office visit is free. The other clinics do not refund at all if you don't qualify. Using Arkansas Cannabis Clinic is not only the safe and secure option, it is also makes the most sense. Why go anywhere else? Still unsure? Call our main number 888-454-2111 between 8am and 6pm and one of our friendly support agents will pick up the phone and answer your questions --7 days a week. That's the AR Cannabis Clinic difference.




What is a "Low Commitment Marijuana Doctor?"


A medical marijuana physician certification letter is a required document needed to apply for an Arkansas medical marijuana card (also known as cannabis card, mmj card, medical card). The process seems straightforward: you see a doctor, the doctor reviews your records, then the doctor signs a letter that you send in to the Arkansas Department of Health along with your application. As you are about to find out, there is a whole lot more than meets the eye about such a simple yet important step. Most people who have a qualifying condition will be needing their medicine for a long time, maybe for life. Since the law states you must re-certify every year, this is all the more reason to get it right on your first certification to avoid headaches down the road. There are a multitude of reasons why you should choose a medical marijuana specialty clinic for your certification needs, but we will address specifically the topic of low-commitment doctors and why you should avoid them. A low-commitment doctor does not have a specialty standalone medical clinic. It takes great expense, time, effort, multiple permits, and Arkansas State Medical Board approval in order to start a bonafide medical clinic in the State of Arkansas. Only serious and committed doctors who are in it for the long-haul are going to go through these steps. Arkansas Cannabis Clinic is locally physician owned, locally physician operated, and fully approved and registered as a medical clinic specializing in medical cannabis certifications by the Arkansas State Medical Board. A low-commitment doctor works for a middleman. There are numerous websites out there advertising certification services but they are really just brokers that match patients to doctors. There is no consistency, and you never know who you are seeing or if you will even see the same doctor in a few months or in a few years. These brokerage websites are constantly trying to attract new doctors to their platform, and as more join, that increases the chances that you will have a different experience every time you re-certify. You may go to a downtown Little Rock clinic this year and next year be sent to Maumelle for re-certification. Do you think your records will be in one place? Doubtful. If you want to use a brokerage service, plan to collect and maintain ALL of your medical records and bring them in every year. Also be prepared to plead your case every year on why you qualify to be re-certified. If you use AR Cannabis Clinic, re-certification is a smoother experience because you know what is expected to bring and we keep and maintain your medical records and add to it every year. A low-commitment doctor requires minimal to NO medical records. To be compliant with the law, a certifying physician should verify previous diagnoses and understand the clinical picture of a patient's medical condition. If this doctor is not requiring to see previous medical records, what kind of records is this low-commitment doctor keeping himself/herself for their own practice? Lack of records puts both you and the doctor at legal risk, and this is a problem that simply cannot be ignored. AR Cannabis Clinic requires adequate records, and we keep your records in encrypted storage for you so that you don't have to. A low-commitment doctor is open for business only one or two days a week. Need a same day/next day appointment? A low-commitment doctor probably can't help you. You will be extremely lucky if someone picks up their clinic phone on the days they are closed. Arkansas Cannabis Clinic has multiple clinic locations across the state and offers convenient appointment times 6 days a week, with a full office support staff backing those days. Keep an eye out because we are growing and expanding to new locations soon!




Is Arkansas Cannabis Clinic a real medical clinic?


YES! Arkansas Cannabis Clinic is fully-approved and registered by the Arkansas State Medical Board as a real medical clinic specializing in medical cannabis. We are an Arkansas physician-owned and Arkansas physician-operated medical clinic with multiple locations to serve you, our valued patients. We have a physical retail clinic in West Little Rock, North Little Rock, Bentonville, Texarkana, and Hot Springs with an additional 7 clinics planned throughout Arkansas for a total of 12. We are not an out-of-state corporate-entity middleman brokerage service that matches random patients to random doctors. We advise patients to stay clear of these outfits and only go to trusted and reputable specialized marijuana clinics like us for your safety and peace of mind. We only certify qualified patients for a medical marijuana card (also called medical card, mmj card, marijuana card, cannabis card) and we do everything above-board and legal.




What dispensary should I use?


Arkansas Cannabis Clinic has a section of our website called "Dispensary Reviews." We have varied experiences with the dispensaries on multiple levels that may be relevant to your experience as a customer. We have insight into some of the personalities of the owners and employees of most of the dispensaries from our personal dealings with them. It is important to note that Arkansas Cannabis Clinic has ZERO financial interest in any dispensary. We get no kickbacks, incentives, or payments from any dispensaries or cultivators. We will update our reviews of the dispensaries as new information comes in and as market conditions change. We reserve the right to change our opinion if the facts warrant it. The bottom line is that we want our patients to have a first-class experience at a dispensary because a first-class experience is what we provide to them. We do not want our patients to be turned off of a potentially helpful medicine that can improve their lives because of a bad experience at a dispensary. Arkansas Cannabis Clinic will ALWAYS protect our patients first and foremost and we will help our patients choose the best dispensary for their situation.




Where are the Arkansas Cannabis Clinics located?


To view the most up-to-date listings of our clinic locations, please visit https://www.arcannabisclinic.com/locations We currently have operating clinics in Little Rock, North Little Rock, Texarkana, Hot Springs, Bentonville, Springdale, Clinton, Jonesboro, and Fort Smith. We are nearing completion of opening in West Memphis, Pine Bluff, El Dorado. AR Cannabis Clinic is rapidly expanding across the State of Arkansas and we could be opening near you in the near future. We are the only Cannabis Certification Clinic in Arkansas with multiple retail brick-and-mortar locations to better serve the citizens of our state. When it comes to your medical marijuana certifications, trust the state-wide leader, AR Cannabis Clinic. If you need to contact our clinics, call our toll-free main number 888-454-2111.




Who are the Doctors at AR Cannabis Clinic?


Dr. David Nguyen, MD is a born-and-raised lifelong Arkansan who specializes in emergency medicine. Dr. Nguyen attended UAMS for both medical school and residency. Dr. Nguyen has years of experience treating and seeing the deadly effects of the opioid crisis first-hand in Emergency Rooms across Arkansas, and he felt compelled to do something about it, founding AR Cannabis Clinic with his wife Hannah in February 2019. Dr. Nguyen is joined by six additional physicians with years of experience and a FULL-TIME commitment to help patients in Arkansas access medical marijuana. AR Cannabis Clinic is looking to add more talented, compassionate doctors to join our growing team. AR Cannabis Clinic employs only the most talented medical marijuana doctors (mmj doctors) who specialize in medical marijuana certifications. Patients will receive full credentials of the certifying physician that they see and they can request a repeat appointment with the physician of their choice. WE ARE NOT A BROKERING SERVICE-- We do not match patients to random doctors across the state. This is NOT a "side-gig" for our doctors. This is a full-time commitment, and a mission to offer the best cannabis care in Arkansas. We take our job seriously, and we are open 6 days a week and have multiple clinic locations as a testament to our commitment to this field. There is simply nobody else in Arkansas that has invested more time, energy, and passion into medical marijuana certifications than the doctors at AR Cannabis Clinic.




Where else do you plan to open a clinic?


AR Cannabis Clinic has plans to open several additional clinics throughout the state. Let us know where you would like us to open a clinic and we will take that into consideration when deciding where to open next. Please stay tuned for the latest news announcement as they are coming soon. Our blog and newsletter subscribers will be the first to know of any upcoming clinic openings.




Do I need a marijuana card first before going to the dispensary?


Yes. Most of the dispensaries that have opened require a valid medical marijuana card before even being allowed to step foot inside the dispensary. We have seen several reports of some rude (armed) security "bouncing" people out of the dispensary who don't have a card so we don't recommend patients to go sight-seeing without having a card first. Call 888-454-2111 to book an appointment to get the process started on getting a medical cannabis card (medical card).




Can I buy one of those nice AR Cannabis logo hats or mugs?


YES! We have logo hats and mugs for sale. You can purchase these items at our check-in or check-out windows. Our online store is coming soon so you can also have the items shipped to your home.




Is AR Cannabis Clinic hiring?


Yes! We are always looking for talented people to join our growing team. We have open positions in our clinics and in our call center, and we are also looking for additional physicians. If you are interested, please visit our website at www.arcannabisclinic.com and click on the tab that says "hiring" to get started.